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Sheltered Housing Officer

Job Introduction

Abbeyfield is a charity for elderly people, providing housing to more than 7,000 residents across the UK and internationally. It is our mission to enhance our residents’ quality of life through high quality accommodation in a stimulating environment, maintaining a socially active life.

We’re committed to providing the highest standards of care to our residents, and we believe that great care starts with great people. The interests of our valued staff and residents sit at the heart of what we do.

Abbeyfield is more than a home; it’s a neighbourhood, a community, a family. Are you ready to be a part of it?

Apply today!

Role Responsibility

You’ll have responsibility for groups of elderly residents and managing the provision of tenancy agreements, ensuring a positive accommodation experience in a safe living environment.  And you’ll be developing and implementing local marketing activities to promote your Houses to secure a high reputation in the community, developing relationships with referral agencies and key partners working in social care.

You will need to maximise rental income, by ensuring high occupancy levels, and any resident debt is minimised.   Equally, you will need to control staff costs by effective management of staff budgets, rotas and timesheets.  Additionally, you’ll need to have an eye on other property related costs, such as utilities and consumables, in line with budget.

You will have experience of effectively managing staff.  In each location you will have a small team of Housekeepers, Cooks and Generals Assistants reporting to you.  In short, you’ll need to ensure that there are sufficient staff in the right places at the right time to ensure service provision. 

Finally, you'll play a key part in ensuring that the Houses comply fully with all relevant regulations, internal Abbeyfield policies and processes, and that there is an effective internal audit programme to assure compliance.

The Ideal Candidate

Naturally you’ll need to have experience working in a sheltered housing, health or social care environment.  And ideally, an appropriate qualification in sheltered housing and or social care would be an advantage, together with an understanding of relevant Housing legislation, assured shorthold tenancy management and landlord and tenant obligations. 

You must be able to manage customer expectations, by balancing the needs of residents with business need. And preferably, you will have a good understanding of national health and social care strategies for older people.

You’ll also have had experience managing budgets, particularly securing sustainable income and controlling costs.  And given the team you’ll be managing across multiple sites, strong staff management skills are key.  In short, you’ll know how to get the best from people.

Finally, as you’d expect in a modern working environment, you will need to be computer literate, and proficient in the use of Microsoft Office (Outlook, Word, Excel).

Package Description

In return for your commitment, we offer a great pay and benefits package. This includes:

●          31 days paid leave, including bank/public holidays (pro rata)

●          Occupational sick pay scheme

●          Company pension scheme

●          Shop and save discounts

About the Company

This exciting and interesting role involves working across three of our Abbeyfield homes to include Gloucester, Stow on the Wold and Bourton on the water.  As sheltered housing officer you will undertake to regularly visit, to manage and support the day to day operations of these small 'home from home' independent living houses.  

You can access our webpages for more specific house details and what our services have to offer here:




The Abbeyfield Society


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