Sheltered Housing Manager
Abbeyfield is a charity for elderly people, providing housing to more than 7,000 residents across the UK and internationally. It is our mission to enhance our residents’ quality of life through high quality accommodation in a stimulating environment, maintaining a socially active life.
We’re committed to providing the highest standards of care to our residents, and we believe that great care starts with great people. The interests of our valued staff and residents sit at the heart of what we do.
Abbeyfield is more than a home; it’s a neighbourhood, a community, a family. Are you ready to be a part of it?
You’ll have responsibility for groups of elderly residents and managing the provision of tenancy agreements, ensuring a positive accommodation experience in a safe living environment. And you’ll be developing and implementing local marketing activities to promote your Houses to secure a high reputation in the community, developing relationships with referral agencies and key partners working in social care.
You will need to maximise rental income, by ensuring high occupancy levels, and any resident debt is minimised. Equally, you will need to control staff costs by effective management of staff budgets, rotas and timesheets. Additionally, you’ll need to have an eye on other property related costs, such as utilities and consumables, in line with budget.
You will have experience of effectively managing staff. In each location you will have a small team of Housekeepers, Cooks and Generals Assistants reporting to you. In short, you’ll need to ensure that there are sufficient staff in the right places at the right time to ensure service provision.
Finally, you'll play a key part in ensuring that the Houses comply fully with all relevant regulations, internal Abbeyfield policies and processes, and that there is an effective internal audit programme to assure compliance.
The Ideal Candidate
Naturally you’ll need to have experience working in a sheltered housing, health or social care environment. And ideally, an appropriate qualification in sheltered housing and or social care would be an advantage, together with an understanding of relevant Housing legislation, assured shorthold tenancy management and landlord and tenant obligations.
You must be able to manage customer expectations, by balancing the needs of residents with business need. And preferably, you will have a good understanding of national health and social care strategies for older people.
You’ll also have had experience managing budgets, particularly securing sustainable income and controlling costs. And given the team you’ll be managing across multiple sites, strong staff management skills are key. In short, you’ll know how to get the best from people.
Finally, as you’d expect in a modern working environment, you will need to be computer literate, and proficient in the use of Microsoft Office (Outlook, Word, Excel).
This post requires travel between 3 sites; Beverley, Lincoln and Scarborough. A full UK driving licence and own car are therefore necessary.
In return for your commitment, we offer a great pay and benefits package. This includes:
● 31 days paid leave, including bank/public holidays (pro rata)
● Occupational sick pay scheme
● Company pension scheme
● Shop and save discounts
About the Company
Set in the popular historical market town of Beverley, Abbeyfield Langholm was built in 1905 and is set in a quiet cul-de-sac close to cobbled streets laced with wonderful boutiques. Our home is close to the local bus route and a five minute drive away from the railway station.
This beautiful house offers all of its original architecture and offers 14 rooms - three have separate living and bedroom areas and 11 are studio rooms, all of which have their own kitchenette and wet room. We have a communal lounge which is well used and is a popular space for our residents to relax in to meet their families. Spending time in our charming gardens is also very popular amongst our residents.
Our residents here are very independent and tend to organise their own activities and events throughout the year such as tea parties, days out to the local racecourse or garden centres. Everyone supports each other and works well together to help enrich our residents’ lives and ensure their needs come first.
Our dedicated team are passionate about creating a warm and welcoming home for our residents. In return we offer a competitive package with benefits and a commitment to help them reach their potential. If you’d like to work for a home that genuinely supports not only its residents, but also each other, please do get in touch.
If you think you would like to be part of this friendly and caring team, we would love to hear from you.
The Abbeyfield Society