Sheltered Housing Manager
Abbeyfield is more than a home; it’s a neighbourhood, a community, a family. Our core behaviours are to be welcoming to everyone, celebrate the positives, work collaboratively, take responsibility, and be adaptable to changing circumstances.
Best of all, we’re a charity, meaning that the interests of our valued staff and residents sit at the heart of what we do, not shareholders.
You’ll have responsibility for groups of elderly residents and managing the provision of tenancy agreements, ensuring a positive accommodation experience in a safe living environment. And you’ll be developing and implementing local marketing activities to promote your Houses to secure a high reputation in the community, developing relationships with referral agencies and key partners working in social care.
You will need to maximise rental income, by ensuring high occupancy levels, and any resident debt is minimised. Equally, you will need to control staff costs by effective management of staff budgets, rotas and timesheets. Additionally, you’ll need to have an eye on other property related costs, such as utilities and consumables, in line with budget.
Finally, you'll play a key part in ensuring that the Houses comply fully with all relevant regulations, internal Abbeyfield policies and processes, and that there is an effective internal audit programme to assure compliance.
Naturally you’ll need to have experience working in a sheltered housing, health or social care environment. And ideally, an appropriate qualification in sheltered housing and or social care would be an advantage, together with an understanding of relevant Housing legislation, assured shorthold tenancy management and landlord and tenant obligations.
You will have experience of effectively managing staff. In each location you will have a small team of Housekeepers, Cooks and General Assistants reporting to you. In short, you’ll need to ensure that there are sufficient staff in the right places at the right time to ensure service provision.
You must be able to manage customer expectations, by balancing the needs of residents with business need. And preferably, you will have a good understanding of national health and social care strategies for older people.
You’ll also have had experience managing budgets, particularly securing sustainable income and controlling costs. And given the team you’ll be managing across multiple sites, strong staff management skills are key. In short, you’ll know how to get the best from people.
As you’d expect in a modern working environment, you will need to be computer literate, and proficient in the use of Microsoft Office (Outlook, Word, Excel).
What Abbeyfield Offer You
At Abbeyfield, we are committed to rewarding our staff for their hard work. Our benefits include:
- A great work/life balance with great job satisfaction
- Competitive rates of pay*
- Unlimited opportunities to earn £500 via our 'refer a colleague' scheme
- Menopause Friendly accredited workplace
- Pay progression within role
- Excellent learning and career development opportunities
- Occupational sick pay
- Eligibility for a Blue Light card, with huge savings
- A whole range of benefits and rewards
*The rates advertised above will apply from 1st April 2023. Should you begin working for us before this date, a lower rate will apply temporarily. This will be discussed with you prior to interview.
We reserve the right to close posts at any time, once we have received sufficient applications.
The Abbeyfield Society