Abbeyfield is a charity for elderly people, providing housing to more than 7,000 residents across the UK and internationally. It is our mission to enhance our residents’ quality of life through high quality accommodation in a stimulating environment, maintaining a socially active life.
We’re committed to providing the highest standards of care to our residents, and we believe that great care starts with great people. The interests of our valued staff and residents sit at the heart of what we do.
Abbeyfield is more than a home; it’s a neighbourhood, a community, a family. Are you ready to be a part of it?
Your role is to maintain service continuity to our residents, through ensuring an efficient handover process is adopted by all house staff. You’ll go out of your way to ensure that all residents feel welcome, included and involved in the house(s), and matters affecting the house are communicated to them as required.
You’ll organise social activities, consistent with housing management and health and safety requirements. You’ll consult with residents and volunteer groups, and the activities you design and provide reflect Abbeyfield values and policies, and do not interfere with the smooth running of the house, and are appropriate to the requirements of residents.
Independence of residents is maximised in line with their abilities. And all residents remain involved in the community in line with their individual needs, aspirations and abilities.
You’ll take responsibility for ensuring all staff, volunteers, trades persons and other visitors are managed effectively when on site, and all records and administration are accurate and kept up to date. And naturally, you will go out of your way to ensure that all areas of the House(s) are clean, tidy and meet all Health and Safety and Environmental Health requirements.
The Ideal Candidate
Are you a naturally caring person, who is compassionate, and understands the needs of older people? Can you interact well with and build strong working relationships a wide range of people in varied situations? And in a modern workplace, as you would expect, you should be able to use computers and IT applications, and be able to read, write and work with numbers to a good standard.
A strong and supportive team player, you’ll also need to be a competent cook, who can keep to a budget. You’ll also be skilled in supervising and supporting your team of General Assistants, and will know how to get the best from them.
If you are already experienced in working in a similar role within services for older people, and have knowledge of tenancy management and tenant participation, then even better. It would also be beneficial if you held a current driving licence. You will also need to have a First Aid Certificate and Food Hygiene Certificate. However, if you do not possess these, full training will be provided to ensure you obtain these within the first few months.
In return for your commitment, we offer a great pay and benefits package. This includes:
● 31 days paid leave, including bank/public holidays (pro rata)
● Opportunity to learn and develop new skills
● Occupational sick pay scheme
● Company pension scheme
● Shop and save discounts
About the Company
Located in the pretty district of Kew which is home to the Royal Botanic Gardens, Palmer House offers supported accommodation for older people. Our residents can enjoy the privacy of their own accommodation, combined with the companionship of others and the security and support of our dedicated house staff.
Palmer House was built in 1900 and renovated in 1997. Our home consists of 9 rooms, some with ensuite facilities. Our residents enjoy nutritious home-cooked meals together every day, served in our fantastic communal dining area. Weekly social activities include games afternoons, expeditions, and coffee mornings, organised by volunteers and our friendly house team.
Our main goal is to help enrich our residents’ lives. With regular meetings and up-to-date training, our team feel supported and empowered by the Senior House Manager to carry out their role to the best of their ability. Through daily interaction we get to know our staff and residents well and always ensure that everyone, staff included, are treated with kindness and respect.
If you feel that you share the same values as us, we would love to hear from you.
The Abbeyfield Society