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House Manager

Job Introduction

Abbeyfield is a charity for elderly people, providing housing to more than 7,000 residents across the UK and internationally. It is our mission to enhance our residents’ quality of life through high quality accommodation in a stimulating environment, maintaining a socially active life.

We’re committed to providing the highest standards of care to our residents, and we believe that great care starts with great people. The interests of our valued staff and residents sit at the heart of what we do.

Abbeyfield is more than a home; it’s a neighbourhood, a community, a family. Are you ready to be a part of it?

Apply today!

Role Responsibility

You’ll have responsibility for groups of elderly residents and managing the provision of tenancy agreements, ensuring a positive accommodation experience in a safe living environment.  And you’ll be developing and implementing local marketing activities to promote your Houses to secure a high reputation in the community, developing relationships with referral agencies and key partners working in social care.

You will need to maximise rental income, by ensuring high occupancy levels, and any resident debt is minimised.   Equally, you will need to control staff costs by effective management of staff budgets, rotas and timesheets.  Additionally, you’ll need to have an eye on other property related costs, such as utilities and consumables, in line with budget.

You will have experience of effectively managing staff.  In each location you will have a small team of Housekeepers, Cooks and Generals Assistants reporting to you.  In short, you’ll need to ensure that there are sufficient staff in the right places at the right time to ensure service provision. 

Finally, you'll play a key part in ensuring that the Houses comply fully with all relevant regulations, internal Abbeyfield policies and processes, and that there is an effective internal audit programme to assure compliance.

The Ideal Candidate

Naturally you’ll need to have experience working in a sheltered housing, health or social care environment.  And ideally, an appropriate qualification in sheltered housing and or social care would be an advantage, together with an understanding of relevant Housing legislation, assured shorthold tenancy management and landlord and tenant obligations. 

You must be able to manage customer expectations, by balancing the needs of residents with business need. And preferably, you will have a good understanding of national health and social care strategies for older people.

You’ll also have had experience managing budgets, particularly securing sustainable income and controlling costs.  And given the team you’ll be managing across multiple sites, strong staff management skills are key.  In short, you’ll know how to get the best from people.

Finally, as you’d expect in a modern working environment, you will need to be computer literate, and proficient in the use of Microsoft Office (Outlook, Word, Excel).

Package Description

At Abbeyfield, we believe that great care starts with great people. We’re committed to providing the highest standards of accommodation to our residents and we’re always keen to hear from people who share our commitment to enhancing the lives of older people in the UK.

From carers to house managers, activities coordinators to cooks, plus roles in our St Albans head office, Abbeyfield has a varied range of career options available.  By working at Abbeyfield you’ll be joining a charity with more than 400 houses and over 7000 residents. But we’re also developing new homes throughout the UK with state of the art facilities. 

About the Company

Located in the market town of Amersham, Mansil House is our supported accommodation for older people built in 1977.  

Our home consists of 13 rooms, all have ensuites and kitchenettes. We have a very comfortable lounge so there is always somewhere for our residents to sit with their families and friends and a pretty well-maintained garden for them to enjoy the fresh air and sunshine.  Other facilities include a visiting mobile hairdresser and chiropodist and for the less mobile, we offer a lift and two assisted bathrooms.

Our wide range of activities, such as coffee mornings and craft sessions, are led by our passionate and engaging team who have a positive impact on our residents’ lives.  There is also a fabulous team of volunteers who help out too offering lifts into town and organising outings for our residents.

Every member of our warm-hearted team plays a vital role in continuously supporting our residents to improve their quality of care and wellbeing.  We are proud to invest in our team throughout their career with learning programmes and continual professional development opportunities.

If this matches your own values and you would like to know more about being part of this successful team, please do get in touch.

The Abbeyfield Society


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