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Head of Care

Job Introduction

As a key member of the Home Management Team, your role will be to lead a team of Carers in the delivery of outstanding care provision to residents, in line with CQC requirements, through effective rostering and staff resource allocation, to meet residents’ needs.

Role Responsibility

You'll be responsible for oversee the health and social care needs of residents, enabling quality of life through high quality service provision, outstanding person centred care, exceptional customer service and meaningful activity.   You will implement and oversee a robust quality monitoring and audit process, ensuring compliance with CQC, DOLS and MCA, and act as expert to the operation by applying specialist up to date knowledge to inform, shape and continually improve the service. 

You will also ensure the completion of assessments, and the development of personalized care plans and reviews, to support our residents in all aspects of daily living, promoting independence and improving a sense of wellbeing.  You will also instil the principles of dignity and respect, safeguarding residents as the lead advocate for outstanding  care and support at every stage.

For more details on the specific role requirement please see attached role profile.

The Ideal Candidate

You will ideally have a minimum of Level 3 Diploma in Health & Social Care, or equivalent, or a minimum of 3 years experience in a similar role at management or senior level within a registered care service.

You must have a strong working knowledge of the Heath and Social Care Act 2009 (regulated activities), CQC Registration Regulations 2009, Care Act 2014/2015, and the ability to undertake day to day running of the home under the direction of the General Manager.

Equally, you'll be passionate about delivering high quality care for older people, and with strong influencing and professional relationship building skills and the ability to facilitate meetings or support groups.  Your good people leadership and management skills will also enable you to get the best out of teams.

So if you are currently supervising a team of Carers, but want to take your carer onto the next level, we'd like to hear from you.

Package Description

At Abbeyfield, we believe that great care starts with great people. We’re committed to providing the highest standards of accommodation to our residents and we’re always keen to hear from people who share our commitment to enhancing the lives of older people in the UK.

From carers to house managers, activities coordinators to cooks, plus roles in our St Albans head office, Abbeyfield has a varied range of career options available.  By working at Abbeyfield you’ll be joining a charity with more than 400 houses and over 7000 residents. But we’re also developing new homes throughout the UK with state of the art facilities. 

In return for your commitment, we offer a great pay and benefits package.  This includes 31 days paid leave, (pro rata), including bank/public holidays, an occupational sick pay scheme, a pension scheme, plus shop and save discounts.  We also offer great career prospects, from a comprehensive induction and a ‘buddy’ to get you started, to further opportunities to progress your career in care, through development, to gain more experience in your role.

Best of all, we’re a charity, meaning that the interests of our valued staff and residents sit at the heart of what we do, not shareholders.

About the Company

Westall House is a CQC rated ‘Outstanding’ residential care home that provides care for older people in attractive and comfortable surroundings.  Situated in the picturesque village of Horsted Keynes, our home benefits from beautiful views of the countryside.  Our home has been carefully designed and modernised to provide a high standard of accommodation and includes a variety of 18 single ensuite bedrooms.

A dedicated ‘Activity and Well-being lead’ is committed to providing an engaging programme of wellbeing activities and social events.  With everything from bingo, coffee mornings, reminiscence, mindfulness, 12 minutes of laughter, our weekly quiz and of course happy hour!  All of these ensure that residents live and enjoy an active and fulfilled lifestyle.  Mealtimes offer a choice of healthy and nutritious home cooked food prepared by our head chef who, famous for her Shortbread is able to cater for all dietary requirements and any personal preferences

Our team at Westall House is led by our long-serving Operations Manager who has been at the home since 2001! Every member of our kind-hearted and caring team plays a vital role in continuously supporting our residents to improve their quality of care and wellbeing.  Whatever the role, we want our team members to feel motivated and rewarded throughout their career with us. 

We offer a competitive package and benefits and are committed to helping you reach your potential. If you’d like to work for a home that genuinely cares about not only its residents, but also its team, please do get in touch.

The Abbeyfield Society


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