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Head of Care

Job Introduction

As a key member of the Home Management Team, deputising for the Registered General Manager, you will contribute to the management of a sustainable registered care service for elderly residents, in compliance with relevant legislation and regulations, and Abbeyfield’s mission and values.

Role Responsibility

You will be at the forefront of care provision; contributing to the promotion of high quality care, meeting CQC requirements, ensuring residents are treated with respect and dignity, and lead fulfilling lives.

You’ll also have a key role in managing and coordinating resources in the Home.  This includes assisting in the management and development of staff, ensuring high engagement and commitment from the team, and the necessary capacity and capability to ensure continuity of service provision.  You’ll also have a keen eye on the finances; supporting the Registered Manager to meet pre-agreed budgetary targets around revenue generation (void and occupancy targets), and cost control (staff, consumables and utility budgets).

However, helping to manage a care home requires other virtues too, such as promoting the Home so it sustains a good reputation in the local community.  You’ll also help to manage risks, to ensure compliance with relevant legislation, regulations and policy, so that a safe environment for residents, staff and visitors is maintained.

Finally, you’ll deputise for the Registered Manager during their absence to ensure smooth running of Home.

The Ideal Candidate

You’ll need a relevant Health & Social Care related qualification (e.g. NVQ/QCF Level 4/5 or equivalent), and be experienced at working at a supervisory team leadership level in a similar (ideally elderly care) person centred care and support role, within a registered care setting.

You’ll already have developed knowledge of and ability to apply the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, the Care Quality Commission (Registration) Regulations 2009 and the Care Act 2014/15.

But in addition to technical skills, you’ll need to demonstrate experience of managing teams effectively; and the ability to undertake key workforce activities, such as staff rostering, recruitment, managing staff performance, and developing and retaining talented staff.

You’ll also be able to provide evidence of having promoted and enhanced the reputation of a Care Home, and have a commitment to and ability to promote health, safety and welfare, to secure high levels of compliance and manage workplace risks.

A full copy of the job description is available here.  Note that this role requires a DBS check, to be renewed every 3 years.

Package Description

At Abbeyfield, we believe that great care starts with great people. We’re committed to providing the highest standards of accommodation to our residents and we’re always keen to hear from people who share our commitment to enhancing the lives of older people in the UK.

From carers to house managers, activities coordinators to cooks, plus roles in our St Albans head office, Abbeyfield has a varied range of career options available.  By working at Abbeyfield you’ll be joining a charity with more than 400 houses and over 7000 residents. But we’re also developing new homes throughout the UK with state of the art facilities. 

In return for your commitment, we offer a great pay and benefits package.  This includes 31 days paid leave, (pro rata), including bank/public holidays, an occupational sick pay scheme, a pension scheme, plus shop and save discounts.  We also offer great career prospects, from a comprehensive induction and a ‘buddy’ to get you started, to further opportunities to progress your career in care, through development, to gain more experience in your role.

Best of all, we’re a charity, meaning that the interests of our valued staff and residents sit at the heart of what we do, not shareholders.

About the Company

Situated in South West London near to Hampton Court Palace and Chessington, Abbeyfield House is just a short drive from Richmond and Bushy Park with excellent transport links and close to local amenities.  Established in 1999, our home is a purpose-built dementia care home offering 36 single en-suite rooms.  There is a beautiful, spacious garden filled with sensory items and ample seating for our residents to enjoy spending time outdoors.

Our experienced team recognise the importance of building and maintaining relationships with family and friends and welcome them warmly to our home.  Our aim is to offer exceptional care in an enjoyable environment. The team put on a varied and engaging calendar of social events for our residents and get to know them to find out what hobbies or interests they have.  Our house manager is passionate about food and nutritious and delicious meals are always served and enjoyed by our residents. 

Our home is warm, friendly and comfortable and our ultimate goal is for our residents to always feel happy, safe and secure.  Nothing is too much trouble for our committed team and problems are sorted out as soon as possible. You will be joining a closely knit team that is always committed to making a difference in people’s lives. 

We encourage an open and friendly culture amongst our staff who are well supported by our home manager.  Every member of the team is highly valued and receives ongoing training to keep up to date with good practice.  Through daily interaction we get to know our residents well and always ensure that everyone, staff included, are treated with kindness and respect.

If you feel that you share the same values as us, we would love to hear from you.

The Abbeyfield Society


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