Assistant Scheme Manager
Support the scheme manager in the smooth running of our new care enabled, enhanced sheltered housing scheme in Heathfield for people over 60 years. Ensuring the 48 flats are well managed, support and enhancement services are delivered. Provide an excellent tenant focused service, working closely with tenants, staff and support agencies.
Housing Management, Resource Management, Marketing, Tenant Welfare
Respond to tenant and customer inquiries. Participate in the allocation and lettings of our 'affordable' accommodation within the specified criteria and housing legislation. Support tenants to maintain their tenancies and signpost to appropriate other agencies for identified needs. Oversee meal service provision in partnership with the catering team.
Coordinate the domestic support service and booking of scheme facilities. Respond to tenant emergency alarm calls. Carry out daily welfare checks for all tenants. Complete tenant support assessments and respond to identified needs, aids, and adaptations
Ensure the out of hours telecare service information is up to date and responsive to tenants needs. Be part of an on-call out of hours response team
Provide sufficient staff, maintain rotas and timesheets, deputising for the scheme manager when required.
The Ideal Candidate
Ideally experience working in a supervisory role in housing, health, or social care. Ability to develop person-centred support plans that reflect the needs, wishes and aspirations of the tenant.
Knowledge of tenant and landlord obligations, knowledge of people management initiatives. IT literate, proficient in Microsoft Office (Outlook, Word, Excel).
Able to work under own initiative, prioritise a varied workload and manage time effectively. Be resourceful, practical, and flexible to deliver excellent housing support and management
At Abbeyfield, we believe that great care starts with great people. We’re committed to providing the highest standards of accommodation to our residents and we’re always keen to hear from people who share our commitment to enhancing the lives of older people in the UK.
From carers to house managers, activities coordinators to cooks, Abbeyfield has a varied range of career options available. By working at Abbeyfield, you will be joining a charity with more than 400 houses and over 7000 residents. But we’re also developing new homes throughout the UK with state of the art facilities.
About the Company
Holdenhurst is a new development of 48 affordable apartments that brings the Abbeyfield ethos - established in 1956 - right up to date. Enhanced sheltered housing in a care enabled environment is designed for people that may need extra support to live independently, now or in the future.
Located in the small market town of Heathfield, Holdenhurst offers one and two bed apartments finished to a high standard for affordable rental. With homely surroundings and excellent facilities, you can enjoy an active and fulfilling life as part of the Abbeyfield South Downs’ family.
The Abbeyfield Society