If you have strong administration skills and are of a caring nature, this job gives you the opportunity to use these on a daily basis for a bigger purpose – to keep residents safe and happy.
You enjoy managing a varied workload and supporting people with a smile.
You have the important role of managing administrative systems and processes to the highest standard to help our Home Manager and the team run the home both safely and effectively.
Your day is varied and rewarding as you manage your scheduled administration duties alongside responding to ad-hoc requests from residents, visitors, care home employees and Abbeyfield employees from other locations. You maintain and manage accurate records in relation to the management of the home relating to finance, residents and employees.
As the face and voice of the home you welcome and assist visitors, residents and employees, providing a welcoming reception service both face to face and over the phone, either dealing with queries yourself, or directing them to the relevant person.
You support the employees and home by providing an office function covering responding to telephone calls, emails, faxes and correspondence, processing incoming and outgoing mail, photocopying and printing, filing and archiving, taking notes and producing minutes and responding to request for information.
To enable your colleagues to work effectively and professionally, you maintain adequate supplies of stationary, forms, promotional literature, uniforms and badges and assist with the co-ordination of repairs and maintenance.
You maintain accurate and current TV licences and records for the home and assist with the issue of licence agreements to residents.
You believe in Abbeyfield's values of Caring, Openness, Honesty and Respect and apply these in all of your dealings with residents, employees and visitors.
You are well organised and prioritise your work to ensure that you meet all scheduled deadlines and manage expectations with regard to any ad-hoc requests.
You welcome every resident, visitor and employee with a smile and respond to requests for administration support in a helpful and timely manner. All of your paperwork and correspondence is presented in a way which maintains the caring and professional image of Abbeyfield.
You understand and observe all of Abbeyfield's policies and procedures, keep all home and resident records up to date and the home secure, with the knowledge that this is to protect the residents, the company and yourself. Confidentiality and Data Protection is paramount and you apply this in all of your dealings and communications.
You care for the wellbeing of each resident and build relationships with them with the understanding that you work in their home rather than them living in your workplace. As such you are flexible as required to achieve excellence.
You personally respect the rights, differences and dignity of all of our residents and consider this within all dealings and decisions regarding each resident. You also apply this level of respect to your colleagues and visitors.
You are open and honest in your communications and strive to continuously improve whilst taking responsibility for your actions, taking part in training, attending meetings and seeking feedback.
The Ideal Candidate
You must be experienced in administrative roles, and be familiar with office procedures and systems. You'll also be highly organised, and able to work using your own initiative and unsupervised.
Computer literate with a working knowledge of Word, Excel and e mail, you must also be able to demonstrate strong numeracy and literacy skills, and be able to communicate and interact well with a wide range of people in varied situations.
In return for your commitment, we offer a great pay and benefits package. This includes:
● 29 days paid leave, including bank/public holidays
● Opportunity to earn a QCF Level 2 qualification in Social Care
● Occupational sick pay scheme
● Company pension scheme
● Shop and save discounts
About the Company
Downing House is situated on the edge of Withington Village, near Withington Library, with great transport links (buses and Metrolink). Our residential care home offers a comfortable and homely setting, providing high quality care for up to 25 residents. Our bright and spacious lounge, cinema room, dining area, and lovely garden are welcoming for our residents to chat with staff members, family or friends. We encourage our residents to take part in planned weekly activities, from in-house entertainment to social outings. We extend a warm welcome to our many visitors who visit our home to spend time with our residents.
Our experienced team ensure that all residents’ needs are constantly being met. Our aim is to make sure that everyone in our care is happy and comfortable and retains as much dignity and independence as possible. You will be joining a well-trained and close knit team that is always committed to making a difference in people’s lives.
We encourage an open and friendly culture amongst our staff, who are well supported by the home manager. Every member of the team is highly valued and receives ongoing training to keep up to date with good practice. Through daily interaction we get to know our residents well and always ensure that everyone, staff included, are treated with kindness and respect. If you feel that you share the same values as us, we would love to hear from you.
For more information about Downing House, please click here
The Abbeyfield Society