What Abbeyfield Offer You
At Abbeyfield, we are committed to rewarding our staff for their hard work. Our benefits include:
- Competitive pay
- 31 days paid leave, including bank/public holidays
- Comprehensive induction
- Life Assurance
- Pay progression within role
- Learning and career development opportunities
- Occupational sick pay
- Company pension
- Discounted gym membership
- An employee assistance programme
- Cycle-to-work scheme
- Shop and save vouchers
If you have strong administration skills and are of a caring nature, this job gives you the opportunity to use these on a daily basis for a bigger purpose – to keep residents safe and happy.
You enjoy managing a varied workload and supporting people with a smile.
You believe in Abbeyfield's values of Caring, Openness, Honesty and Respect and apply these in all of your dealings with residents, employees and visitors.
We are committed to providing the highest standards of care, and we believe that great care starts with great people. Are you a caring, compassionate and welcoming person, who understands the needs of older people and is respectful at all times? Are you comfortable communicating and collaborating with a wide range of people in varied situations as well as a strong and confident team player?
To apply for a role at Abbeyfield, you will need to be fully vaccinated against COVID-19 (other than in exceptional circumstances), and intend to have any further booster vaccinations that are made available.
For over 60 years, Abbeyfield has been a charity that provides housing for elderly people across the UK and internationally. It is our mission to enhance the quality of life for our residents through excellent accommodation in a stimulating environment to help maintain a socially active life.
Abbeyfield is more than a home; it’s a neighbourhood, a community, a family. Our core behaviours are to be welcoming to everyone, celebrate the positives, work collaboratively, take responsibility, and be adaptable to changing circumstances.
Best of all, we’re a charity, meaning that the interests of our valued staff and residents sit at the heart of what we do, not shareholders.
Your role at Abbeyfield
You must be experienced in administrative roles, and be familiar with office procedures and systems. You'll also be highly organised, and able to work using your own initiative and unsupervised.
Computer literate with a working knowledge of Word, Excel and e mail, you must also be able to demonstrate strong numeracy and literacy skills, and be able to communicate and interact well with a wide range of people in varied situations.
You have the important role of managing administrative systems and processes to the highest standard to help our Home Manager and the team run the home both safely and effectively.
Your day is varied and rewarding as you manage your scheduled administration duties alongside responding to ad-hoc requests from residents, visitors, care home employees and Abbeyfield employees from other locations. You maintain and manage accurate records in relation to the management of the home relating to finance, residents and employees.
As the face and voice of the home you welcome and assist visitors, residents and employees, providing a welcoming reception service both face to face and over the phone, either dealing with queries yourself, or directing them to the relevant person.
You support the employees and home by providing an office function covering responding to telephone calls, emails, faxes and correspondence, processing incoming and outgoing mail, photocopying and printing, filing and archiving, taking notes and producing minutes and responding to request for information.
To enable your colleagues to work effectively and professionally, you maintain adequate supplies of stationary, forms, promotional literature, uniforms and badges and assist with the co-ordination of repairs and maintenance.
You maintain accurate and current TV licences and records for the home and assist with the issue of licence agreements to residents.
You are well organised and prioritise your work to ensure that you meet all scheduled deadlines and manage expectations with regard to any ad-hoc requests.
You welcome every resident, visitor and employee with a smile and respond to requests for administration support in a helpful and timely manner. All of your paperwork and correspondence is presented in a way which maintains the caring and professional image of Abbeyfield.
You understand and observe all of Abbeyfield's policies and procedures, keep all home and resident records up to date and the home secure, with the knowledge that this is to protect the residents, the company and yourself. Confidentiality and Data Protection is paramount and you apply this in all of your dealings and communications.
You care for the wellbeing of each resident and build relationships with them with the understanding that you work in their home rather than them living in your workplace. As such you are flexible as required to achieve excellence.
You personally respect the rights, differences and dignity of all of our residents and consider this within all dealings and decisions regarding each resident. You also apply this level of respect to your colleagues and visitors.
You are open and honest in your communications and strive to continuously improve whilst taking responsibility for your actions, taking part in training, attending meetings and seeking feedback.
The Abbeyfield Society